Shipping policy

Shipping Policy

Last updated: October 11, 2026

Thank you for shopping with us We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times vary depending on your location:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 4–8 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees, if applicable, are calculated and displayed at checkout before your order is completed.

From time to time, we may offer free shipping promotions on qualifying orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take up to 48 hours to become active after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

6. Delays

While we do our best to ensure timely delivery, shipping delays may occur due to:

Customs inspections
Severe weather conditions
Carrier delays
High shipping volumes
Other events beyond our reasonable control

PowerPony is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment. We are not responsible for orders delivered to an incorrect address provided by the customer.