Refund policy

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

The product must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all included accessories.
Proof of purchase (order confirmation or receipt) is required.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been used, damaged, or altered by the customer.
Items returned without their original packaging or missing components.
Gift cards and promotional items.
Products marked as Final Sale or Non-Returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number
A description of the issue
Clear photos or videos showing the product and its packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or exchange.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Please note that your financial institution may require additional time before the refunded amount appears in your account.

Return Shipping Costs

Unless the return is due to our error (such as receiving a defective or incorrect item), customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable, except in cases where the product is defective or an error occurred on our part.

Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet entered the processing or shipping stage.

Once an order has been processed or dispatched, it can no longer be canceled and must follow the standard return procedure.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you require an exchange, please contact our customer support team with your order details.